Pantene Aerosol Dry Conditioner Spray and Aerosol Dry Shampoo Spray Voluntary Recall Statement
We have made the decision to voluntarily recall aerosol dry conditioner and dry shampoo spray products produced during an isolated timeframe.
Which Products Were Recalled?
Below are images of the current product in market, followed by the list of products with names, UPC codes, and the production codes for the impacted products.
|080878177073||Pantene Dry Shampoo Aerosol Spray, 140g||0059144504, 0162144504, 0345144504, 8351144504, 8352144504, 9238144504, 9239144504|
|080878192427||Pantene Smooth Talker Dry Conditioning Oil Aerosol Spray, 112g||0223144504, 0224144504, 0279144504|
|080878191345||Pantene Never Tell Dry Shampoo Aerosol Spray, 120g||0017144504, 9225144504, 9345144504, 9346144504|
|080878189199||Pantene Mist Behaving Dry Conditioner Mist Aerosol Spray, 112g||0053144504, 9240144504, 9241144504, 9315144504|
Production codes can be found on the bottom of the can, see below image as an example for reference.
Why were the Products Recalled?
We decided to voluntarily recall these products to the consumer level due to unexpected levels of benzene detected in some products. Daily exposure to the level of benzene detected would not be expected to cause adverse health consequences and we are conducting this recall out of an abundance of caution.
How do I request reimbursement?
To request reimbursement for your impacted product, please complete one of the below:
- If you have 1 product, click here
- If you have 2 products, click here
- If you have 3 or more products, click here
What is Benzene?
Benzene is a chemical compound released to the environment by both natural and industrial sources. It is classified as a human carcinogen, a substance that could potentially cause cancer depending on the level and extent of exposure. Benzene is ubiquitous in the environment. Humans around the world have daily exposures to it indoors and outdoors from multiple sources. Benzene can be absorbed, to varying degrees, by inhalation, through the skin, and orally. Based on exposure modeling and the cancer risk assessments published under the U.S. Environmental Protection Agency (EPA) (IRIS database), daily exposure to benzene in the recalled products at the levels detected in our testing would not be expected to cause adverse health consequences. That said, out of an abundance of caution, we are voluntarily recalling these aerosol dry conditioner spray products and aerosol dry shampoo spray products. Nothing is more important to us than the safety of the consumers who use our products and the quality of the products we ship.
Consumers should stop using these aerosol products and appropriately discard them. Please follow your local disposal procedure for aerosol products. Information can be found through your local waste management services.
For further questions regarding the recall, please visit our FAQs or call our Consumer Care Team at 1-888-674-3631 between 9:00am-6:00pm EST Monday through Friday.
Adverse reactions or quality problems experienced with the use of this product may be reported to Health Canada either online or by regular mail.
- Complete and submit the report online: www.healthycanadians.gc.ca/apps/radar/CPS-SPC-0001.08.html
- Regular Mail: Complete the form online, under the Submit Options section, select “Print and submit by post” and mail to address provided. For any questions, call 1-866-662-0666.
Does this recall impact Pantene mousses, hairsprays, liquid shampoos, liquid conditioners, styling products or treatments?
No. All other Pantene products are not impacted by the scope of this recall and may continue to be used as intended.
If my aerosol dry shampoo spray or aerosol dry conditioner spray production code is not listed in the scope, is it safe for me to use?
Yes. Those aerosol dry shampoo spray and aerosol dry conditioner spray products with production codes outside of those listed were produced during a different timeframe and may continue to be used.
Should I be concerned?
We initiated this voluntary recall out of an abundance of caution. Daily exposure to benzene in these aerosol dry conditioner spray products and aerosol dry shampoo spray products at the levels detected in our testing would not be expected to cause adverse health consequences.